Privacy Policy

1. Who We Are and What This Policy Covers

This Privacy Policy explains how Sonoran Sun Holdings LLC, doing business as Sonoran Sun Services ("Sonoran Sun," "we," "us," or "our"), collects, uses, shares, and protects personal information.

It applies to information we collect through our website at www.sonoransunservices.com (the "Site"); our quote forms, website chat, and online booking calendar; phone calls, voicemails, text messages, and emails with us; and the moving, handyman, home project, and commercial services we provide (together, the "Services").

By using the Site or Services, you acknowledge that you have read this Privacy Policy. Please also read our Terms & Conditions, which govern your use of the Site and Services.

2. Information We Collect

Information you give us

• Contact details: name, phone number, email address, and mailing address.
• Job details: service and property addresses, property type, move dates, inventory lists, access notes (gate codes, parking, elevators), and descriptions of the work you need.
• Photos and videos you send us of your property or belongings so we can prepare a quote.
• Payment information: details needed to process checks and Zelle payments, and, when card payments are offered, payment details collected and processed by our payment processor (see "How We Share Information").
• Communications: the content of your calls, voicemails, text messages, chat messages, emails, and form submissions.
• Feedback and reviews you provide to us.

Information collected automatically

When you visit the Site, we and our technology providers automatically collect certain information, including your IP address, browser and device type, operating system, pages viewed, time spent on pages, links clicked, the website that referred you, and approximate location (city or region) derived from your IP address. We collect this through cookies, pixels, and similar technologies described in "Cookies, Pixels, and Analytics."

Information we create

• Call recordings and transcripts (see "Call Recording").
• Job photos taken by our team before, during, and after a job.
• Records of your services, including estimates, service agreements, invoices, and payment history.

Information from other sources

We may receive information about you from people who refer you to us, from advertising and analytics platforms, and from public review platforms such as Google when you post a review about us.

3. How We Use Information

We use personal information to:

• Respond to inquiries, prepare quotes and estimates, and schedule appointments;
• Perform, document, and manage the Services, including arrival-window updates and job coordination;
• Send invoices, process payments, and keep financial and tax records;
• Communicate with you by phone, text message, and email about your quote, appointments, and Services;
• Send marketing messages, but only where you have given any consent the law requires (see "Text Messaging (SMS)");
• Review calls and job photos for quality assurance, training, and to resolve questions or claims;
• Request reviews and feedback about your experience;
• Operate, analyze, and improve the Site, and measure and improve our advertising;
• Protect the safety and security of our customers, team, and property; prevent fraud; and enforce our Terms; and
• Comply with legal obligations and respond to lawful requests.

4. Call Recording

Recordings are stored with our communications platform provider, are accessible only to authorized team members, and are kept only as long as reasonably needed for the purposes above.

5. Text Messaging (SMS)

If you give us your mobile number and agree to receive text messages, we may text you about your quote, appointment confirmations and reminders, arrival updates, invoices, customer service, and review requests. We will send promotional or marketing texts only if you have separately agreed to receive them.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to unsubscribe. Reply HELP for help, or contact us at [email protected] or (480) 549-4528.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Mobile carriers are not liable for delayed or undelivered messages.

Full text messaging program terms are in our Terms & Conditions.

6. How We Share Information

We do not sell your personal information. We do not rent or trade it to anyone for their own marketing. We share personal information only as follows:

• Service providers that operate parts of our business for us under confidentiality obligations, including our customer relationship management, scheduling, phone, text messaging, and email platform (HighLevel); payment processors (such as Stripe, when card payments are offered) and banks that process check and Zelle payments; website hosting, analytics, and advertising providers (such as Google and Meta); and accounting and IT providers.
• Crew members and subcontractors who perform your job, limited to what they need to complete it (for example, your name, phone number, address, and job details).
• Payment processors and card networks when you pay by card. Card numbers are entered into, collected, and stored by the processor. We do not store full card numbers.
• Legal and safety: when we believe in good faith that disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of Sonoran Sun, our customers, our team, or others.
• Professional advisors such as attorneys, accountants, and insurers, when reasonably necessary.
• Business transfers: in connection with a merger, sale, reorganization, or transfer of all or part of our business, subject to this Privacy Policy.
• With your consent or at your direction.

As stated in "Text Messaging (SMS)," none of the sharing described above includes text messaging originator opt-in data and consent.

7. Cookies, Pixels, and Analytics

The Site uses cookies, pixels, and similar technologies, including Google Analytics, Google Ads conversion and remarketing tags, and the Meta (Facebook) Pixel. These tools help us understand how visitors use the Site, measure which ads lead to quote requests, and show our ads to people who have visited the Site. These providers may collect information about your activity on the Site and on other websites over time.

Your choices:

• Block or delete cookies through your browser settings. Some Site features may not work properly without them.
• Opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
• Manage Google ad personalization at Google Ad Settings.
• Manage Meta ad preferences in your Facebook or Instagram account settings.
• Opt out of interest-based ads from participating companies at optout.aboutads.info and optout.networkadvertising.org.

Do Not Track: The Site does not currently respond to browser "Do Not Track" signals.

8. Photos and Reviews

We take photos before, during, and after jobs to document conditions, protect you and us if a question comes up, and check the quality of our work. We may use photos of completed work (for example, before-and-after photos) on our website, social media, and advertising.

When we use job photos in marketing, we make reasonable efforts to leave out information that identifies you, such as faces, house numbers, license plates, mail, and personal documents. If you do not want photos of your property used in marketing, email [email protected] and we will not use them, and we will remove any we have already posted on channels we control.

We may ask you to leave a review. Reviews you post on third-party platforms such as Google are public and governed by that platform's privacy policy. We may display publicly posted reviews on our Site with the reviewer's name as it appears on the platform. We never post fake reviews or offer rewards for positive reviews.

9. Data Retention

We keep personal information for as long as reasonably necessary to provide the Services, maintain business and tax records, resolve disputes, enforce our agreements, and meet legal obligations. When information is no longer needed, we delete it or de-identify it within a reasonable time.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls on our business accounts and the use of reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you as required by applicable law.

11. Your Choices and Rights

• Access, correction, and deletion: You may ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We may need to keep certain information when the law requires it or for legitimate business purposes, such as tax records or open claims.
• Marketing emails: Use the "unsubscribe" link in any marketing email.
• Text messages: Reply STOP to any text.
• Calls: Ask us to stop marketing calls and we will add you to our internal do-not-call list.
• Advertising: See "Cookies, Pixels, and Analytics."

To make a request, email [email protected] with the subject line "Privacy Request." We may need to verify your identity before acting on a request. We aim to respond within 45 days. Depending on where you live, you may have additional rights under your state's privacy laws, and we will honor those rights where those laws apply to us. We will not discriminate against you for exercising any privacy right.

12. Children's Privacy

The Site and Services are intended for adults. We do not knowingly collect personal information from children under 13. Services may be booked only by people 18 or older. If you believe a child has given us personal information, contact us and we will delete it.

13. Third-Party Websites

The Site may link to websites we do not control, such as Google, Facebook, and payment pages. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last Updated" date. If we make material changes, we will provide additional notice where required by law. Your continued use of the Site or Services after changes take effect means you accept the updated Policy.

15. Contact Us

Questions or requests about this Privacy Policy: